Privacy Policy
Last updated: November 14, 2026
This page explains what information the site and our phone line handle, and what you can ask us to do with it.
What we collect
We do not use forms or accounts. When you call, the details you choose to share, such as your phone number, the signs you have noticed and your general location, are used to connect you with a local contractor. The site does not collect this data itself, but the services that deliver it (hosting, fonts and photographs) may see standard technical data such as your IP address and device type.
Call tracking and recording
Calls may be routed through a tracking number and may be recorded to check quality and to confirm that a connection was made. If a call is recorded, you will hear a notice at the start. Recordings are kept only as long as needed for those purposes.
How long we keep it
We keep call details only as long as needed to connect you with a contractor, to resolve a dispute about a connection, or to meet legal obligations, and then delete or anonymize them.
Security
We use reasonable measures to protect call information, but no method of storage or transmission is completely secure.
Contact by phone
To ask a privacy question, request a copy of your information or ask for deletion, call the number shown on this page and say it is a privacy request. The site has no email address or form for this because it is phone only.
Your choices
You can ask what information we hold about you or ask us to delete it. We will respond within a reasonable time and in line with applicable law.
Children
The site is not directed to children under 13 and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top of the page shows the latest revision.